Return & Refund Policy

Refund Policy

  • If your product is eligible for a refund, you will get your refund provided all products original tags are there and products are packed in original packing. Refund will only take place if products have been delivered to our warehouse within 7 working days.

Return Policy

  • If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  • Please note that some products are not eligible for a return if the product is"No longer needed"

Clothing, Apparel, Bags & Shoes

  • Not eligible for return if the item is "No longer needed". Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable on the product detail page cannot be returned.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Eyewear, Jewellery & Watches

  • Fshion Factory: 7 Days; Return and refund.
  • Not eligible for return if the item is "No longer needed"
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Shoecare

  • Fshion Factory: 7 Days; Return and refund.
  • Not eligible for return if the item is "No longer needed"
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Conditions for Returns

  • The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  • The product must include the original tags, user manual, warranty cards, freebies and accessories
  • The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Fashion Factory packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
  • Electronics and Jewellery items not returnable and refundable.
  • Customer will pay courrier charges of return products.