FAQs

Q. How do I know if my product is eligible for a refund and/or replacement?

A. Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.

Q. How long do I have to initiate my request for a refund or replacement?

A. Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.

Q. Can I return my items after the return window as expired?

A. Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 under info@fashionfactory.world

Q.How do I pack my return parcel to make sure it arrives in adequate condition?

A. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Fashion Factory packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Q. How do I pack my return parcel to make sure it arrives in adequate condition?

A. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Fashion Factory packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note! If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Q. How can I track my return?

A. You can enter the tracking number provided by your courier company that you used to send back the parcel.

Q. How long does it take to receive my replacement?

A. It will take between 10 - 18 days to send you the replacement product, depending on your location
Please refer to the product page on fashionfactoty.world for further information about delivery time

Q. How long does it take for a refund to be processed?

A. Once we have received your product (5-7 working days) and it has undergone a quality control (3-4 working days), the expected refund processing times are as follows: -Once we have received the product within 7 days of delivery we will process the refund into your Fashion Factory wallet( (5-7 days), where you can use the cash to buy other products from us

Q. What is the validity period of the cash in my wallet?

A. Cash in your wallet will be valid for 30 days from the time they were deposited.